(As of April 13th, 2020)
Temple and Temple Tours Inc. has been planning curriculum-based educational tours for student groups since 1988. Over the years, we have seen a lot of changes and faced a lot of challenges. Safety has always remained one of our key ingredients to every successful tour.
Our priority has always been the safety and well-being of our travellers and staff. The situation with the Covid-19 pandemic is changing on an hourly basis. We take this very seriously and are constantly monitoring developments through the media, government, WHO (World Health Organization) and PHAC (Public Health Agency of Canada) websites.
While it is important to be wise and vigilant, it is equally important to not panic.
This is a world-wide pandemic and neither racism nor xenophobia will be promoted nor tolerated.
Should the Canadian government issue an advisory to not travel to one of our destinations (https://Travel.gc.ca/travelling/advisories), a full refund will be offered to the passengers should they have purchased cancellation insurance. We will also be working hand-in-hand with the Canadian government at all levels (municipal, provincial and federal) should other travel restrictions be announced.
We offer health/cancellation insurance prior to each trip departure, which must be purchased at time of first payment.
CANCELLATION DUE TO COVID-19:
If you have purchased Travel Guard insurance through Temple and Temple Tours Inc., we must finalize and receive all trip documentation with/from your school and Board of Education. We will submit this to Travel Guard and they will then let us know when the file has been set up for your school. The refund process can then begin. We will inform your school and will be sending instructions as to how each individual can proceed with Travel Guard to either file their own claim or follow up on the claim initially set up.
Once a claim is submitted, Travel Guard will email or mail a claim document directly to you. You must sign and return this to them. They will then review your claim and begin the refund process.
To date, several groups have been cancelling, not only with us, but industry-wide. Please contact the Temple and Temple Tours Inc. Service Associate who is representing your school should you have any questions (firstname.lastname@example.org).
If you did not purchase cancellation insurance, please contact your other sources of insurance: Insurance coverage you may have purchased through any other provider (you may also check your home or work coverage or coverage through your credit card company). Most people who did choose to not purchase our coverage through Travel Guard did so because they had other coverage in place;
CANCELLATION DUE TO A SCHOOL OR BOARD DECISION:
Once a school or Board makes the decision to cancel a trip, a letter on Board letterhead will need to be signed and sent by a Board official informing Temple and Temple Tours Inc. of cancellation.
Temple and Temple Tours Inc. will then send a list of all families, as received from your school, to Travel Guard. Once they receive this list, we will inform your school and will be sending instructions as to how to proceed with Travel Guard. This will include Travel Guard sending each family a claim document that needs to be signed and returned directly to Travel Guard. The refund process will then begin with the claim being reviewed.
NOTE: This insurance premium is not refundable.
If you did not purchase Travel Guard insurance coverage as offered by Temple and Temple Tours Inc., you will be subject to our terms and conditions. You may be entitled to a portion back and we will work with your school to get this information to you in the best timely manner possible under the current circumstances.
For all future trips scheduled with Temple and Temple Tours Inc., we are communicating regularly with our industry partners, schools, school Boards and government regarding protocol and procedures. Any developments, whether they are trip confirmations or cancellations, will be communicated to your school, which will in turn communicate with you. Again, this is a reminder that developments keep occurring on a regular basis.
Travel Guard is a global insurance provider, which is dealing with many recent claims submitted by several schools and individuals worldwide. Under normal circumstances, claims can take 8 to 12 weeks. Due to exceptional circumstances, refunds may be delayed. We appreciate your understanding and patience during these unprecedented times.
We are currently in the process of dealing with many unforeseen and changing occurrences and challenges due to Covid-19. At the same time, our offices are currently closed (from March 16th to April 23rd inclusive) in alignment with the State of Emergency mandate. Our offices will remained closed until such time as the government allows us to re-open. Schools will be closed until at least May 4th, so we will be watching both situations closely. While none of our staff is showing any symptoms, they will remain at home for health and safety reasons. All staff is experiencing a greater than usual volume of emails. We ask that you show patience and we will try our best to follow up as best possible. People’s (and society’s) well-being is our current focus.
Our priority remains the health and safety of our clients and staff during thesechallenging times.
There are currently no travel bans or restrictions to any destinations within Canada, although non-essential travel is strongly dissuaded.
As of March 12, 2020, The Public Health Agency of Canada (PHAC) had assessed the COVID-19 health risk as low within Canada. Since then, the risk has been increasing and alerts/restrictions have been escalating. The status of the pandemic is changing on an hourly basis.
SYMPTOMS AND OCCURRENCE:
PREVENTION, CONTROL AND CONTAINMENT:
TEMPLE AND TEMPLE TOURS MOTOR COACH TRAVEL PROCEDURES FOR FUTURE DEPARTURES ON DOMESTIC TRIPS:
Thank you very much for your continued business and support.